Eblue Kenya Ltd,

We’re open Monday – Saturday 8 a.m. – 6:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have integrated DHL Shipping rates for all the countries we are selling to. For Kenyan Orders we offer free shipping

Which payment methods are accepted in the Online Shop?

We accept Direct Bank Tranfers for orders outside Kenya. For local purchases we accept KES Cheques and Dollar Payments as Bank Transfers.

How long will delivery take?

For items Ex-stock we deliver immediately. We offer 2-3 weeks for orders not on stock (Back to Back Ordering.

How secure is shopping in the Online Shop? Is my data protected?

We take privacy and security seriously. Currently we don’t accept online payments and require ONLY CONTACT DETAILS FOR ORDER PROCESSING

What exactly happens after ordering?

When you place your order, Our system issues Proforma Invoice.We will process the order and keep you updated on the shipping availability .

Do I receive an invoice for my order?

We issue Proforma Invoice once you place your order and later issue Invoice once payment received and confirmed

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